Reference

How We Handle Your Privacy

We collect what we need to run your account, verify withdrawals and keep your wallet secure. This policy explains what data we hold, why we hold it and how you can request changes or deletion.

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456 bd How We Handle Your Privacy
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, request deletion or update your contact details, use any of these channels. Our team will confirm your identity before processing data requests to protect your account security.

Live Chat Open the chat icon in the bottom corner of any page. Tell the agent you need help with a privacy or data request. They will verify your account and forward your request to the data team.
Email Support Send your request to the support email listed in the footer. Include your registered phone number and a brief description of what you need. We typically respond within one business day for privacy inquiries.
Account Settings Log in and go to account settings. You can update your phone number, email and password there. For data deletion or export requests, contact support directly since those actions require manual review.
DATA HANDLING

Our Privacy Practices

We encrypt account data in transit and at rest. Payment credentials pass through secure channels provided by bKash, Nagad and Rocket; we do not store your wallet PIN or password. Device identifiers help us detect suspicious login patterns and prevent account takeover. You control whether we remember your device for faster login or require verification each time.

Encryption and Storage

We use SSL encryption for all account pages and payment flows. Account records sit on servers in jurisdictions that meet international data protection standards. Access is restricted to operations and support staff who need it to process withdrawals or resolve disputes.

Cookie Management

Session cookies expire when you close your browser. Persistent cookies stay for up to twelve months unless you delete them. Marketing cookies track which games you open most often so we can show relevant promotions. You can disable marketing cookies in account settings without affecting core functionality.

Third-Party Sharing

We share transaction data with payment providers to complete bKash, Nagad and Rocket deposits and withdrawals. We share game session logs with live casino and slot providers to resolve disputes. We do not share your data with advertisers or data brokers.

Data Retention and Deletion

We keep account records for the period required by financial regulations in eligible regions, then archive them. If you request deletion, we will anonymize your data within thirty days unless local law requires us to retain it longer. Contact support with your request and we will confirm the timeline for your region.

Privacy Questions from Bangladesh Players

We collect your phone number, email if you provide one, payment method details for bKash, Nagad or Rocket, and device identifiers. We use this data to verify your identity, process deposits and withdrawals, and keep your account secure.

No. We do not sell your data to advertisers, data brokers or marketing firms. We share transaction records with payment providers only to complete transfers, and we share game logs with providers only to resolve disputes.

We retain account records for the period required by financial regulations in eligible regions, typically several years. After that period we archive or anonymize the data. If local law in your region allows earlier deletion, contact support with your request.

Yes. Contact support via live chat or email and request a copy of your data. We will verify your identity, then send you a summary of the information we hold. This process usually takes a few business days.

Contact support and request account closure and data deletion. We will close your account, settle any pending withdrawals, then anonymize your data within thirty days. Some transaction records may be retained longer if required by financial regulations in your region.

We use session cookies to keep you logged in, persistent cookies to remember your preferences, and marketing cookies to show relevant promotions. You can disable marketing cookies in account settings. Disabling session cookies will log you out each time you close your browser.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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